سياسة الإستبدال و الإسترجاع

At Radiance, we are committed to your complete satisfaction with your purchases, so we offer a clear exchange and return policy to ensure a comfortable shopping experience. Exchange and return conditions: 1. Duration of exchange and return: • You can request an exchange or return of the product within three days from the date of receipt of the order. 2. Product condition: • The product must be unused, in its original condition, with unopened packaging and all attached accessories. 3. Non-exchangeable or non-returnable products: • Products that have been opened or used for health and safety reasons. • Damaged products due to misuse. • Discounted products or those included in special offers (unless there is a manufacturing defect). Request procedures for exchange or return: 1. Contact us via [contact details such as email or WhatsApp number]. 2. Provide the order number and a photo of the product if necessary. 3. The request will be reviewed and you will be responded to within seven working days. 4. If approved, the amount will be refunded via the same payment method or a gift voucher will be sent according to your preference. Important notes: • The customer bears the shipping cost for exchange or return, unless the product has a manufacturing defect or an order error. • The store has the right to refuse any request that does not meet the above conditions.